Terms & Conditions

Detailed information regarding the services provided, including the applicable refund policies and terms of service, is attached hereto.

Please review all terms and conditions carefully.

Should you require further clarification or have additional inquiries, do not hesitate to contact us, and we shall be pleased to assist you.

Rates:

Current rates are only valid through 2026 – All fees are denominated in United States Dollars (USD).

Rates are subject to change without prior notice based on availability and pricing.

Consult with your Peru Agency representative before confirming availability.

Rates are per person, based on a minimum of 2 traveling passengers.

Rates include fees for credit card payments.

Child rates (CHD) apply to children under 8 years old when accompanied by two adults.

Rates do not apply for special dates*.

The tour packages are quoted based on the hotels’ standard room category. For higher room categories, please contact us for updated rates.

It is the responsibility of each passenger to possess all documents required for their trip, which must be valid (with at least six months of validity remaining after the end of their stay in our countries) and in good physical condition.

As a general rule, these documents include, for each passenger, a passport; an identity card only for countries that exceptionally allow entry with this document in place of a passport; visas when required for transit and destination countries; and vaccination certificates when mandated by specific destinations.

The travel document used during the trip must be the same one used to confirm the reservation.

Check-in and check-out times are established by each hotel. In general, rooms are available for check-in from 2:00 p.m., and check-out must be completed before 10:00 a.m. Late check-outs may result in additional charges.

It is important to follow the recommendations provided by the assistant accompanying you at check-in and/or to request the corresponding schedules directly from the hotel if they are not posted at reception.

Requests for double rooms (with one double bed or two twin beds), triple rooms, extra beds, and/or cots are subject to confirmation by each hotel.

Triple rooms in some destinations and hotels consist of two double beds, requiring passengers to share these beds.

Tourists are required to conduct themselves in a manner that respects the rights of others, the environment, and the cultural and natural heritage of our countries, as well as the multiethnic conditions, beliefs, customs, and ways of life of the local populations they visit.

Conduct that interferes with the safety and comfort of other participants, including the use of drugs or alcohol, is strictly prohibited.

The solicitation of companionship services (prostitution) is not permitted during the trip; the involvement of minors in such activities is a criminal offense under Peruvian law.

PERU AGENCY protects the integrity of minors and adolescents, and if such behavior is detected, it will report it to the competent authorities.

Itineraries

The itineraries have been planned with great care; however, for operational reasons, climatic conditions, political circumstances, or any other unforeseen events, it may be necessary to modify the sequence of activities or the specified route.

Such situations are exceptional and will be communicated to the passenger.

In order to enhance the tourist experience, the order of excursions may also be adjusted.

Services Not Included

The passenger is responsible for all administrative procedures, including obtaining and updating passports, visas, travel insurance, payment of excess baggage fees, beverages, laundry services, communication expenses (calls, faxes, emails, etc.), national and international airport departure taxes, gratuities, and any other services or fees not specified in the itinerary.

Unused Services

Certain services may be interrupted or cancelled due to weather conditions, force majeure events such as natural disasters, social unrest, strikes, or other circumstances beyond the control of hotels, airlines, or other PERU AGENCY suppliers.

No refunds will be issued as a result of interruptions or cancellations beyond our control.

PERU AGENCY will provide assistance to the passenger at all times, modify the itinerary, when possible, for the passenger’s benefit, and offer continuous support.

Insurance

We recommend that passengers obtain trip cancellation, repatriation, and international medical insurance to cover any contingencies that may arise during the trip.

We also recommend consulting with a physician to update immunizations and address any medical concerns related to international travel.

Air Tickets

Full payment (100%) is required for ticket issuance.

Air Tickets are subject to availability, and only the final price is guaranteed once the ticket has been purchased.

Refunds, permitted or prohibited changes, and applicable penalties are subject to the airline’s policy.

Tickets are non-refundable and non-endorsable in the event of cancellation.

Baggage Responsibilities

PERU AGENCY recommends that all passengers arrive with travel insurance that includes coverage for lost luggage.

PERU AGENCY cannot be held responsible for:

Baggage lost or delayed during domestic or international flights, as well as carry-on items or personal belongings.

Items left behind by passengers in hotels, vehicles, or places visited during the trip.

We recommend that passengers do not place valuable items in checked baggage during transfers or flights.

Reservation Policies

All bookings must include the following passenger information:

• Full names and surnames.
• Nationality.
• Passport or identity card number.
• Date of birth.
• Gender.
• Dietary restrictions (allergies, intolerances, vegan, vegetarian, etc.), if applicable. Any consequences arising from omitting information regarding physical or medical conditions are the sole responsibility of the passenger.
• Airline reservation code if the passenger makes flight arrangements through an entity other than PERU AGENCY.
• The passport/ID number is MANDATORY to issue entrance tickets to tourist attractions, bus tickets, train tickets, and/or air tickets.
• Passengers must hold a valid passport to enter our countries. Passports must be valid for at least six (6) months from the date of entry into Peru.

Cancellations and/or Refunds

Requests for cancellations and refunds must be submitted in writing and must include all relevant information.

A response will be provided after consultation with service providers, indicating applicable cancellation fees. Requests will be processed on business days.

Cancellation Fees

Cancellation fees tend to increase as the arrival date approaches.

PERU AGENCY will make every effort to keep these charges as low as possible

Policies for Children

Discounts apply only to children under 10 years of age for entrance to tourist attractions.

Hotel discounts apply according to the policies of each hotel and/or supplier.

Disclaimer

PERU AGENCY shall not be held liable for injury, death, loss, delay, inconvenience, or damage to personal belongings in connection with the provision of any goods or services due to force majeure, including but not limited to:

Traveler illness, government restrictions, acts of civil war, insurrection, rebellion, strikes, criminal or terrorist activities, food poisoning, mechanical failure of aircraft or other transportation, or delays in departure or arrival.

PERU AGENCY is not responsible for errors or omissions by any supplier (such as accommodations or transportation companies) if the client independently contracts services outside of PERU AGENCY.

Support will be provided to the extent of our capabilities.

PERU AGENCY reserves the right to take photographs or make recordings of any of its trips and to use such photographs or recordings for promotional and/or commercial purposes.